Seguros y pensiones para todos

Home > Glossary > Refusal (of a claim)

Refusal (of a claim)

Decision adopted by an insurance company on the basis of the rules of the policy, by virtue of which it does not agree to pay a claim. The refusal must be communicated in writing to the insured, stating the reasons for the refusal, and the insured person has the right to complain if they do not agree.