The reason behind this is the profound digital transformation of the insurance sector, a phenomenon that began years ago and which the pandemic accelerated. Digital companies are seeking to improve the connectivity, automation and operational optimization of their processes. One of the insurance sector’s priorities is to promote omnichannel and digitalization in terms of gaining clients and customer relations. In short, insurance companies are opting for technologies that support people and provide the innovative solutions that allow them to offer the end customer greater personalization of the service to give them the cover they really need.
Beyond this goal of offering users a better experience, cybersecurity has also become an important area of action for insurance companies, which require specially prepared profiles. In fact, experts believe that today it is more likely for a small business to suffer a cyberattack than a robbery, a fire or a flood. Hackers know that SMEs are the most vulnerable. Simply having a smartphone on which you keep information related to the business, clients, accounts, suppliers etc. is enough… this is usually the main entry point for computer viruses, unauthorized access, fraud, system blocking, virtual kidnaps, data publication and more.
As a result, cybersecurity experts are also finding an important source of employment in the insurance sector. Especially because the insurance companies intervene from the very first moment by providing policyholders with an expert IT service to solve incidents (accessing systems, recovering data, removing malicious software, etc.), as well as implementing legal and judicial strategies to minimize any damage.
From the point of view of the insurance companies’ own internal management, it should not be forgotten that insurance is an activity that lives off its customers’ data. Few sectors, therefore, consume more IT and technological resources than insurance, which forces it to be very attentive to any vulnerabilities that may be present in its systems.