Adjusting lights, changing the temperature and activating alarms can be done without having to lift a finger: virtual assistants like Alexa and Google respond to our voice and can be used to control these functionalities, making them more direct, immediate and simple. So why not take advantage of this technology to allow us to report home incidents to our insurance companies through these devices?
“OK Google, activate my anti-theft policy”
This is yet another step in the digitization of insurance companies that enables customers to have a state-of-the-art experience. Nowadays, we are no longer limited to asking voice assistants to perform simple actions, such as “OK Google, turn on the living room lights” or “Alexa, close the garage door”; now we are able to say “OK Google, I want to report a fault to my home insurance” or “Alexa, activate my anti-theft insurance policy”.
Alexa gives you advice
Facilitating dialogue with customers and internet users online, promoting accessibility, interaction and relatability, as well as reducing customer waiting times and the number of calls are the great advantages of this system. These services are based on artificial intelligence so that through each interaction with the customer, the system learns to better understand and manage their queries, in a process of ongoing evolution. In addition, these assistants are capable of recording our habits and preferences, and making recommendations to optimize our consumption, improve the security or comfort levels in our homes, and find the most suitable insurance formulas for our needs.
Enhancing the value of the human factor
This digital transformation aims to align technology with the human factor that has always been present in customer relations. In fact, thanks to this technology, agents can free themselves from more straightforward calls and focus on handling the most complex incidents in which the insured party not only needs administrative management but also the attention of an agent to guide them through the process.
